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The Strategy Room

Month: September 2011

Poor Communication Takes Netflix from Hero to Zero

Until recently, Netflix, which provides DVDs by mail and access to streamed video content, seemed to be loved and appreciated by its loyal customer base. For a relatively low cost, customers have had access to hours of movies and TV shows, which they could choose by using Netflix’s easy-to-use online platform. Things took a turn… Continue Reading Poor Communication Takes Netflix from Hero to Zero

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